How We Work
You the customer get to decide how you want to pay. We offer standard billing rates as well as rush service for those who wish to pay market rates or need to have the machine back quickly. For those who are in hard times we offer the option to donate or even pay no labor. We are a Christian business and we do not believe people should be refused service over money when it comes to software.
Hardware is of course another story, because parts cost us money. You can still donate on labor even if parts are required for your machine, you'll simply need to pay retail on the parts. With notebooks we unfortunately have to be tough when it comes to replacing power jacks, fans, or screens because it is very intense labor that often takes upwards of 2 hours with no interruptions. We have a separate contract for this kind of work.
For many years we were believers in free antivirus software, but the scammers of today have proven very tough to keep out. We are now resellers for Avast as their professional version offers the features we believe people need in today's world
New Computers
New computers are sold at wholesale plus $100 to cover our labor and potential losses from warranty. We cannot match the prices of the large manufacturers who are selling computers as low as $300, but we are very good for businesses and gamers who wish to customize a system, or for people who want to buy local and don't mind paying a little more. And as we love to joke, our tech support is in English!Parts
Computers By Ken, LLC has several thousand dollars worth of parts available at reasonable prices. We believe in shopping around for the best prices possible without sacrificing quality, and passing along the good prices to anyone who wants to buy parts. Our markup is much lower than many retail stores, especially on cables where most places will often make 10 times the wholesale price just because they can do it. We'll make our money on the service, so there's no point in reaming you out for a part. Plus it adds incentive for you to come to us rather than one of the larger retail stores in the area. We also offer free installation on common parts such as memory and DVD burners, giving us a competetive edge.Some Sample Prices
- 10 Foot Ethernet Cable $6.99
- 100 Foot Ethernet Cable $28.99
- 400 Watt Power Supply $29.99
- PS/2 and USB (has adapter) Optical Mouse $14.99
- 10 Foot USB 2.0 Cable $9.99
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